FAQ medFEL e-invitations

What's engagement?

The engagement is a score that is updated when one of your guests performs an action.

The higher the engagement score, the more actions the guest has performed.

The possible actions are:
  • Registration via the visitor badge request form
  • Opening an email
  • Click on a link in an email
Thus, this gives you an indicator of the interest shown by your contact in the invitation sent to them.

This column indicates the registration status of a guest. 

There are different statuses:
  • "Imported": You have imported the contact but they have not yet been invited. Invitation emails are automatically sent by our services every Thursday at 11 a.m.
  • "Email sent", "Email open", "Email clicked": The person has been invited. They opened or clicked on the invitation email.
  • "Email blocked": Your guest's email is not working. Please check if the email address is correct.
  • "Registered": The person has registered for the event and has downloaded their badge to attend.
  • "Not finalised": The person started his registration but did not finalize it. They did not receive her badge to attend medFEL.
Your guests might already have an ongoing status "Email open" or "Email sent" right after your import. It means they have already been invited by another exhibitor. They won't receive the invitation again, but you can track their status within your guest list.